[ Guide 01 · Billing ]
Submitting Billing
What to collect, where to find it, and what to do with it. The most effective time to collect is in theatre on the day, and if you miss something, we chase it.
[ Read time: two minutes ]
[ billing@mysurgassist.com.au ]
01
[ Step 01 ]
What you need.
Demographics and item numbers on every case. Fund, claim or gap details depending on how the list is billed.
Patient Demographics
Patient name
Date of birth
Medicare card number
Not needed for WorkCover or international patients
Health Fund Details
Fund name
Fund number
The fund name is rarely on the patient sticker
WorkCover And Third Party
Claim number
Fund or insurer name
If Charging A Gap
Patient email
Gap amount
Awkward to ask on the day. Leave the amount to us if you prefer
Item Numbers
Every item on the operation
02
[ Step 02 ]
Where to find it.
Patient Label
Name, date of birth,
Medicare number
Sometimes the fund too
Patient Notes Or List
Fund details, claim numbers,
the patient’s email
Operation Report Or List
Item numbers
The report is the source of truth
03
[ Step 03 ]
The simple rule: if you only collect three things.
01
Patient label
02
Item numbers
03
Patient email
04
[ Step 04 ]
Send it, and forget about it.
[ Submission ]
billing@mysurgassist.com.au
A photo of the label, the item numbers and the email, straight from theatre, is enough.
[ Key Advice ]
Four things worth remembering.
[ Do Not Assume ]
Do not assume MySurgAssist already has the information. Send it.
[ Changes And Cancellations ]
Report every change or cancellation to MySurgAssist as soon as it happens.
[ Charging A Gap ]
When the patient is being charged a gap, always introduce yourself to the patient in the bay.
[ Missed Something? ]
Do not worry. We will always chase what is required at the end of the day.